EHR error when opening CBC result

EHR error when opening CBC result

Postby Jamie.Titak » Mon Jan 07, 2013 1:24 pm

I get the following errors in the EHR when I attempt to view the results of a CBC when I log in with ahsuser. I can then see the results in the format seen in the last screenshot. When I log in with TWAdmin I am unable to see the results at all. Has anyone encountered this before? There are no errors in the interface
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Jamie.Titak
 
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Re: EHR error when opening CBC result

Postby tsuacci » Fri Feb 01, 2013 7:46 pm

Jamie,

I've seen errors when trying to view results in EHR if I try to view them too soon after importing the results. For example, if I navigate to a patient's chart in Allscripts, then import results via ConnectR for that patient, when I refresh the chart in Allscripts I can see the order/result item in the Clinical Desktop, but I cannot open the item to review the details. Sometimes an error is returned, but sometimes there is no response. If I navigate to another patient and then back to the original patient, there is no problem viewing the order/result details.

With regards to the issue with TWAdmin not even seeing the results, there is probably a setup difference between the two users - maybe a different desktop view, or a different default org?

Tyler
Tyler Suacci
Consultant
Galen Healthcare Solutions
707.335.4710
tyler.suacci@galenhealthcare.com
tsuacci
 
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Re: EHR error when opening CBC result

Postby Jamie.Titak » Mon Feb 04, 2013 10:11 am

Tyler,

Thanks for the help, the result ended up crashing because the lab was sending a lowercase h instead of an uppercase H in the flag as abnormal field.

Jamie
Jamie.Titak
 
Posts: 9
Joined: Mon Nov 12, 2012 11:36 am


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